BUSINESS ANALYST / SOLUTIONS CONSULTANT
BACKGROUND
Enclude is an Irish charity which enables charities to achieve greater
impact through digital transformation. We provide appropriate and
cost-effective IT consultancy, services, and solutions to non-profits
to allow them to achieve their goals and increase their impact.
Enclude?s current mission is to grow in scale, scope, impact, and
influence. Enclude is recruiting for a Business Analyst / Solutions
Consultant.
OVERVIEW
This is a client facing role reporting into the Chief Technical
Officer (CTO).
As a Business Analyst / Solutions Consultant for Enclude?s CRM cloud
offerings and services, you will be working closely with the client as
well as the technical team in delivering high-quality solutions. You
will lead on business requirements gathering and support the client
during solutions design and implementation. This is an exciting
opportunity to join a team of committed professionals to deliver CRM
solutions to non-profit organisations. It also provides tremendous
opportunities for professional development and to work with the latest
technologies and achieve Salesforce certifications.
DUTIES AND RESPONSIBILITIES
BUSINESS ANALYSIS AND SOLUTIONS DELIVERY
* Engage with the client and other key stakeholders to understand
high-level business objectives and priorities
* Work with the client and other key stakeholders to anticipate and
understand detailed requirements, and identify where improvements can
be made and make relevant suggestions
* Translate verbal requirements into functional specifications
* Collaborate with the technical team to produce a solution design
* Configure and implement a variety of Salesforce solutions and
components, to deliver creative and effective business solutions
* Work closely with the technical development team to ensure the
technical build suits the customer requirements
* Work closely with the project manager to ensure that the client
understands what is being built and the fit with requirements
* Write use cases with acceptance criteria to meet requirements
* Assist with test plan design and coordination of testing with end
users
* Follow the agreed implementation plan and ensure that deliverables
adhere to high standards
* Create and maintain documentation on processes, and other
documents for the successful implementation and handover to clients
and the Support team
* Create user manuals and training materials
* Assist with post implementation support
* Work with the technical team to ensure a successful handover to
the Support team
* Work closely with the project manager and team members and
relevant stakeholders to ensure that all project requirements,
deadlines, and schedules are on track
* Meet with team members and stakeholders to identify and resolve
issues
CLIENT AND PRACTICE SUPPORT
* Provide support with the management and ongoing development of
client relationships
* Work with colleagues to take client feedback to enhance the client
offering
* Develop a deep understanding of Enclude product offerings
* Keep up to date with new Salesforce CRM features and functionality
and provide recommendations for process improvements
* Develop and apply sectoral and functional expertise to enhance the
value offerings to clients
* Work with colleagues to develop a growth strategy for clients and
sectoral offerings
* Help with pre-sales activities to secure new projects and clients
* Promote Enclude?s products and services
* Promote enhancements and new features to clients
OTHER DUTIES
* Attend staff meetings
* Any other tasks, consistent with your position, as requested by
the CTO.
REQUIREMENTS
ESSENTIAL
* Proven work experience in a business analyst/consultant role
* Strong analytical skills, good attention to detail and the ability
to demonstrate creative solutions
* Strong consulting skills with good conceptual understanding of
business systems and Client Relationship Management (CRM) solutions
* Demonstrated success in designing and configuring client facing
solutions
* A suitable business management / Computer Science, Software
Engineering, MIS or equivalent preferred
* Strong presentation and communication skills
* Ability to build rapport with a proven ability to work with
internal and external stakeholders in a constructive and approachable
manner
* Excellent verbal and written communication skills
* Highly proficient in spoken and written English
* Excellent problem-solving, listening, and questioning skills
* Excellent interpersonal skills and ability to connect with system
users in a wide variety of roles and with varied technical skills
* Highly organised, good time management skills, with ability to
handle multiple tasks with excellent attention to detail
* Ability to work as part of a team
* An interest in and commitment to the ethos and work of Enclude
* Permission to work in the Republic of Ireland
DESIRABLE
* Non-profit sectoral knowledge and experience
* Understanding of common business processes for non-profits
* Salesforce NPSP consultant certification
* Salesforce Admin ADM**Apply on the website**
* Experience with Salesforce configuration
* Experience consulting on Salesforce implementations
* Experience with other CRM software
Applications for the position may be made by sending a CV with cover
letter clearly demonstrating relevant experience and suitability for
the role to **Apply on the website**.
Closing date for applications is 5pm on Thursday **Apply on the
website**th June **Apply on the website**.
First round interviews are scheduled for Thursday **Apply on the
website**th June **Apply on the website**.
_ENCLUDE IS AN EQUAL OPPORTUNITIES EMPLOYER_
We need : English (Good)
Type: Permanent
Payment:
Category: Others
